Customer Service Technician (M/F)

• 37-hour workweek (full-time)
• Daytime work, Monday to Friday
• Flexible working hours
• Overtime recovery system

The position is based in Évian (74) and is available immediately under a permanent contract (CDI). Attractive compensation depending on your experience, including a fixed salary and a variable component with travel bonuses, for a gross annual salary ranging from €35,000 to €50,000.

Please send your application to our HR department: recrutements@actini.com

Founded in 1953, ACTINI is a French industrial group that designs, builds, and markets pasteurization, sterilization, and decontamination equipment, mainly for the processing of pharmaceutical and cosmetic products.

The ACTINI Group, with around 200 employees (including 110 at the Évian site), has structured its development around niche markets where its technology provides a real competitive advantage.

Operating globally, ACTINI generates over 85% of its revenue from exports across all continents and has expanded internationally with subsidiaries in the United States, China, and Canada.

For more information, please visit our website.

You will report to the Customer Service Manager and work within the after-sales service (SAV) team of around ten people.

Main missions

• Perform preventive, corrective, and improvement maintenance on installed equipment
• Manage the follow-up of your interventions, reports, and communication with clients
• Handle administrative processing of spare parts quotations and orders
• Participate in assembly, testing, installation, and commissioning of laboratory units
• Due to the international scope of the Actini Group, you will travel to client sites in France and abroad (60–70% of the time)

Key activities

• Carry out preventive, corrective, and improvement maintenance operations on client sites
• Commission installations after maintenance operations
• Perform testing
• Write reports and technical documentation (manuals, protocols)
• Read and interpret P&IDs, functional analyses, and electrical diagrams
• Perform wiring modifications on electrical panels and peripherals
• Act as the interface with clients and communicate in English
• Prepare quotations and spare parts lists

• Education: 2-year degree (Bac +2) in Electrical Engineering or Industrial Maintenance; knowledge of automation is a strong advantage
• Required qualities: rigor, adaptability, interpersonal skills, and autonomy
• English required: reading, writing, and speaking

• 13-month salary
• Profit-sharing bonus based on company performance
• High-quality health insurance, 80% covered by the company and extended to your entire family
• Option to have lunch on-site with meals prepared by our catering partner
• Access to various benefits and activities offered by the works council (discounts, cultural outings, sports activities, etc.)
• Access to the “1% housing” program, offering support for renting or purchasing a home
• In case of travel: full reimbursement of expenses and a daily travel allowance added to your salary

Corporate Social Responsibility (CSR) is at the heart of our strategy, addressing social and environmental challenges. Our ISO 9001 certification reflects our commitment to employee experience, ensuring a comprehensive onboarding process and continuous training to develop skills and expertise.

Environmental protection is a priority for us. Through concrete actions in energy and waste management, we have obtained ISO 14001 certification, demonstrating our environmental responsibility.